Ensors OneClick

Go to the logon page using the link above. Below the Email and Password fields is a Forgotten Password button. Click this and enter the email address you use to access your account. Once you have entered your email address, click the SEND button and this will send you the password recovery email. Click the Change Password button in the body of the email and this will take you to a webpage where you can update your password.

This might be because you have saved the site password on your web browser and the stored password isn’t updating once you have changed your password. If you are using Google Chrome; Click on the three dots icon from the top right-hand corner of the window and select Settings. Click on Passwords. This will display all your passwords you have stored in Chrome. If there is a stored password for OneClick, click the three dots icon next to it and select Remove. Once you have done that, go back to the logon page for Ensors OneClick and try entering your most recent password again. You will then have the option to store the password again if you wish.

This may be because you are not closing OneClick correctly. If you simply close OneClick with out clicking the Logout button from the top right-hand corner first; it will keep you logged in for a time. If you then go to access your OneClick account again it will bypass authentication because it will recognise you are already logged in. To avoid this, we advise you click the Logout button before closing OneClick.

No you don’t need to password protect documents when using Ensors OneClick.

For the best possible experience we recommend using either Google Chrome or Microsoft Edge (Chromium, from version 79). Internet Explorer is not a supported browser.

Other supported browsers are listed below:
Apple Safari*
Mozilla Firefox, from version 69**
Opera, from version 66
Vivaldi, from version 2.1

* WebRTC from OS 11 and macOS High Sierra 10.13
** not supported in Android operating system

It is recommended to always use the latest available version of a web browser.

If the link in the email doesn’t work, you can still access your message if you navigate directly to your Ensors OneClick account via the logon link above. Enter your account details to login and from there you can access your Messages & Documents.

This can sometimes occur if you are using a web browser that is either not recommended or is not updated to the latest version. Please make sure you are using the latest available version of your chosen web browser.  You can also try logging out of your OneClick account and try signing back in again to refresh your session. To log out of your Ensors OneClick account, click the Logout button and once successfully signed out log back in and try sending your message again.

The size limit for attachments when using OneClick is 500MB.